Youth Opportunities Upheld, Inc. is committed to providing the highest quality of care to all clients in the least restrictive setting possible, by using the most effective treatment modality to meet the needs of each individual client.
Y.O.U., Inc. accomplishes this through the use and implementation of a comprehensive Quality Management System.
• Clinical Training Series • Worcester Institute on Loss & Trauma
• Leadership Development Institute • Family Therapy Seminar
• Grand Rounds• Defensive Driving Training
• New Employee Orientation Series • Medication Administration Series
• In Home Worker Safety Training • Adventure Challenge Experience Training
• Peer Reviews • Youth/Parent Grievances
• Outcome Measures • Goals and Objectives
• Case Record Reviews
• Utilization Reviews
• Critical Incident Documentation System • Risk Analysis
• Data Analysis • Quarterly Reporting of Data
• Youth/Parent Satisfaction Surveys • Intern Satisfaction Surveys
• Payer/Referral Source Satisfaction Surveys • Focus Groups
• Supervision Questionnaire • Staff Satisfaction Surveys
• Agency Long Term Strategic Plan
• Council on Accreditation (COA)
• Re-licensing/Credentialing with Various State & Managed Care Entities
• Vehicle Safety • Driver Safety
• Fire Safety • Facility Safety
• Monitoring of Corrective Action Plans Relating to QM Initiatives
• Informing the Board QA Committee of QM Activities via Regular Meetings
• Diversity Committee • Research Committee
• Training Committee • Behavior Support Committee • Privacy/HIPAA Committee
• Recruitment & Retention Committee • In-Home Safety Committee
• Bullying Intervention and Prevention Committee • Intern Committee
• QM Committee • Mindfulness & Body Based Therapies Committee