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  • 1-855-4YOUINC

Quality Management


Youth Opportunities Upheld, Inc. is committed to providing the highest quality of care to all clients in the least restrictive setting possible, by using the most effective treatment modality to meet the needs of each individual client.

Y.O.U., Inc. accomplishes this through the use and implementation of a comprehensive Quality Management System.

Agency Training

• Clinical Training Series • Worcester Institute on Loss & Trauma
• Leadership Development Institute • Family Therapy Seminar
• Grand Rounds• Defensive Driving Training
• New Employee Orientation Series • Medication Administration Series
• In Home Worker Safety Training • Adventure Challenge Experience Training

Program Evaluation

• Peer Reviews • Youth/Parent Grievances
• Outcome Measures • Goals and Objectives

Client Records

• Case Record Reviews
• Utilization Reviews

Incident Risk Analysis

• Critical Incident Documentation System • Risk Analysis
• Data Analysis • Quarterly Reporting of Data

Stakeholder Satisfaction

Youth/Parent Satisfaction Surveys • Intern Satisfaction Surveys
• Payer/Referral Source Satisfaction Surveys • Focus Groups
• Supervision Questionnaire • Staff Satisfaction Surveys

Strategic Planning

• Agency Long Term Strategic Plan

Agency Accreditation and Licensing

• Council on Accreditation (COA)
• Re-licensing/Credentialing with Various State & Managed Care Entities

Monitoring of Safety Activities

• Vehicle Safety • Driver Safety
• Fire Safety • Facility Safety

Corrective Action Plans

• Monitoring of Corrective Action Plans Relating to QM Initiatives

Board of Directors QA Committee

• Informing the Board QA Committee of QM Activities via Regular Meetings

Continuous Quality Improvement Work Groups

• Diversity Committee • Research Committee
• Training Committee • Behavior Support Committee • Privacy/HIPAA Committee
• Recruitment & Retention Committee • In-Home Safety Committee
• Bullying Intervention and Prevention Committee • Intern Committee
• QM Committee • Mindfulness & Body Based Therapies Committee