Training and Quality Management

Program Overview

We believe a highly skilled and well-trained workforce is essential to insure quality care to our clients. Y.O.U., Inc. provides over 800 hours of organized training to our employees annually, and conducts a wide array of quality assurance activities on an ongoing basis.

Our quality management system is comprehensive, multifaceted and fully integrated throughout the agency, and it is designed to:

• Ensure a high level of quality services in all programs.
• Monitor trends and create action plans that will enhance services.
• Provide systems that continuously look at improving services and minimizing risks at all levels and within all programs.
 

Search our site:

   
Tell us what you think
 
Quality Management
 
Training Calendar
 
Training Institute
 
Worcester Institute on Loss and Trauma
Main Office - 81 Plantation Street, Worcester, MA 01604     Telephone - (508) 849-5600      Fax - (508) 849-5617

| Home  |  About  |  Programs  |  Employment  |  Internships  |  Media Gallery  |  Training/QM  |  Calendar  |  Donate Now!  |  Contact Us  |